# Dyson Airwrap and Supersonic warranty, returns and refurbished units

Source: https://airandbarrel.com/blog/dyson-airwrap-warranty
Published: 2026-10-10
Publisher: Air & Barrel

**Short answer:** In the US, Dyson has generally offered a 2-year limited warranty on its hair care machines, including the Airwrap and Supersonic, when bought new from Dyson or an authorized retailer. Refurbished units often carry a shorter warranty. Return windows depend on where you bought it. Terms change, so check Dyson's current warranty page and your receipt.

An Airwrap or Supersonic is a big purchase, so the warranty and return policy matter. People usually want to know three things: how long coverage lasts, whether a machine bought on Amazon or from another store is covered, and whether a refurbished unit is a safe way to save money. This page explains how Dyson's hair care warranty generally works, what it typically does and does not cover, how returns differ by seller, and what to check on a refurbished listing. It reflects Dyson's published terms as generally stated, which can change, so always confirm the current terms with Dyson.

## How long is the Dyson Airwrap warranty?

Dyson's published terms for the US have generally given hair care machines, including the Airwrap and Supersonic, a 2-year limited warranty from the date of purchase or delivery when bought new from Dyson or an authorized retailer. Some products and some regions have different terms, and promotions occasionally change what is offered. The current terms are on Dyson's website, and Dyson support can check your machine's coverage from its serial number.

Keep your receipt or order confirmation. Proof of purchase is usually needed for a claim.

| How you bought it | Typical coverage | What to check |
| --- | --- | --- |
| New from Dyson | Dyson limited warranty, generally 2 years in the US | Order confirmation, registration |
| New from an authorized retailer | Dyson limited warranty | Retailer is authorized, keep receipt |
| Refurbished from Dyson | Often shorter than new | Warranty length on the listing |
| Used or third-party seller | May not be covered | Ask Dyson before buying |

General picture. Confirm current terms with Dyson.

## What the warranty typically covers and excludes

Like most appliance warranties, Dyson's limited warranty generally covers defects in materials and workmanship under normal use. Details are in Dyson's terms for your product and region. Typical exclusions for appliance warranties include:

- Normal wear and tear and cosmetic damage
- Damage from drops, misuse or use on the wrong voltage
- Problems caused by not cleaning the filter as instructed
- Repairs or modifications by anyone other than Dyson or its authorized agents
- Machines bought from unauthorized sellers, or counterfeit units

Note: Do not open the machine or attempt internal repairs. It can be unsafe and is likely to affect warranty coverage.

## How to make a warranty claim

1. Try the basic fixes first: clean the filter, let the machine cool, and plug it directly into a wall outlet. See [Dyson Airwrap flashing light](https://airandbarrel.com/blog/dyson-airwrap-flashing-light).
2. Find your serial number on the machine's rating label. [Dyson Airwrap models explained](https://airandbarrel.com/blog/dyson-airwrap-models-explained) covers where it usually is.
3. Gather proof of purchase.
4. Contact Dyson support through its website or app and describe the fault.
5. Follow Dyson's instructions. It may troubleshoot with you, repair, or replace the machine or part, depending on the fault and terms.

## Returns: Dyson, Amazon and other retailers

A return is different from a warranty claim. Returns are for changing your mind or a problem soon after purchase, and the window depends on the seller. Dyson has offered a return window on purchases made directly from Dyson, and Amazon and other retailers apply their own return policies, which can differ for items sold by third-party sellers. Check the return window on your order before it runs out.

When buying on Amazon, check whether the listing is sold by Dyson or by Amazon, or by a third-party seller. Buying from an authorized source makes warranty support simpler and lowers the risk of counterfeit units. Our [best Dyson Airwrap](https://airandbarrel.com/best/best-dyson-airwrap) and [best Dyson hair dryer](https://airandbarrel.com/best/best-dyson-hair-dryer) guides list current models.

## Is a refurbished Dyson Airwrap worth it?

Dyson sells refurbished machines through its own channels, and other sellers list refurbished units too. A refurbished unit from Dyson is typically inspected and comes with a Dyson warranty, often shorter than a new machine's. A unit from an unknown seller may have no Dyson warranty at all.

Before buying refurbished, check the warranty length and who provides it, the model number and generation (an older HS01 uses different attachments from later Airwraps), which attachments are included, and the return policy.

- Who is selling it, and who provides the warranty
- Warranty length in writing
- Model number and generation
- Included attachments and whether they match the model
- Return window

## Make the most of your coverage

Register your machine with Dyson after purchase so your details are on file. Clean the filter regularly, because blocked filters are a common cause of cutting out and overheating. See [how to clean the Dyson Airwrap filter](https://airandbarrel.com/blog/how-to-clean-dyson-airwrap-filter). If you are still deciding which machine to buy, [is the Dyson Supersonic worth it](https://airandbarrel.com/blog/is-dyson-supersonic-worth-it) and [is the Dyson Airwrap worth it](https://airandbarrel.com/blog/is-dyson-airwrap-worth-it) weigh the cost.

## Frequently asked questions

**How long is the Dyson Airwrap warranty?** In the US, Dyson has generally offered a 2-year limited warranty on new hair care machines bought from Dyson or authorized retailers. Confirm the current terms on Dyson's website.

**Can you return a Dyson Airwrap?** Usually, within the return window of the seller you bought it from. Dyson, Amazon and other retailers each set their own return terms.

**Is an Airwrap bought on Amazon covered by warranty?** Generally yes if it is sold by Dyson or an authorized seller. Check the seller on your order and keep the receipt.

**Does a refurbished Dyson Airwrap have a warranty?** Refurbished units sold by Dyson typically include a warranty, often shorter than new. Check the listing for the exact length.

## Buying guides for this topic

- https://airandbarrel.com/best/best-dyson-airwrap
- https://airandbarrel.com/best/best-dyson-hair-dryer

## Sources

- [Dyson support](https://www.dyson.com/support)